To make shopping with us easier for you, we have summarized the most frequently asked questions from our customers here:
- » How long does delivery take?
- » Can I order from Mineraliengrosshandel.com as a private customer?
- » Will I receive the exact item shown in the picture?
- » Can I visit Mineraliengrosshandel Hausen GmbH in person?
- » What is the minimum order value?
- » Which courier service is used for delivery?
- » Can I track my shipment?
- » Customs duties and import charges?
- » What does "from" mean in the price listings?
- » Why is 20% VAT listed?
- » Where does Mineraliengrosshandel Hausen GmbH source its products?
- » Shipping to North and South America
- » Is Mineraliengrosshandel.com on Facebook?
- » I am looking for something specific – can you help me?
- » In what units are the goods sold?
What is the delivery time?
Our online shop lists only products that are actually in stock at our facility. Current stock levels are displayed directly on each product page. Items are ready for immediate dispatch and are shipped upon receipt of payment.
For more details on delivery times, see » Delivery Times
For more details on shipping costs, see » Delivery and Shipping Costs.
Can I order from Mineraliengrosshandel.com as a private customer?
Yes, certainly. We serve all customers—private customers are always welcome! You can easily place an order with us.
If you are a commercial retailer and wish to benefit from our wholesale terms, please apply for » retailer access.
Will I receive the exact item shown in the picture?
We stock both 'unique items' (individual pieces) and 'multiple-item products' made from natural materials!
With unique items, you receive the specific stone shown in the photo and described in the listing.
You can identify unique items by item numbers in the format 5xxxx or 7xxxx.
For multiple-item products (item number format 1xxxx, e.g., '1 kg Tumbled Stones – Mixed Colors': 10567), the images show multiple pieces.
The stones we offer are of comparable quality and similar to the product images.Can I visit Mineraliengrosshandel Hausen GmbH in person?
Yes, you are welcome to visit us in person at our premises in 6410 Telfs, Tyrol.
Mineraliengrosshandel Hausen GmbH
Hans-Liebherr-Strasse 25
6410 Telfs
» Google Maps
Business hours: Mon – Fri, 8:00 AM – 12:00 PM and 1:30 PM – 5:00 PM.
Bulk buyers are also welcome at any time! If you have any special requests or are planning a large order, please contact us in advance by phone or email so that we can prepare the desired products for you.
What is the minimum order value?
Our minimum order value is €10.00 for retail customers and €50.00 (net) for business customers.
Which courier service is used for delivery?
We primarily ship via Austrian Post, which hands your shipment over to the respective partner carrier in the destination country—e.g., Deutsche Post/DHL in Germany or Swiss Post in Switzerland. Shipping via
UPS is also possible.
You can view the shipping costs in our » shipping cost overview – these are...